Tales From the Proletariat: My Job (Part I)
The great thing about working is that it brings you into contact with people who you’d otherwise never meet, and my job is certainly no exception. Between my co-workers, the clients, and the various agencies that we encounter, one could come up with a variety of personalities that can only be matched in diversity by an international airport. I am a clerk of the court.
My job is simple and repetitive; I answer inquiries from callers, process citations, and help with basic operations when we have court. Simplicity and redundancy often craft, aside from boredom, proficiency, and I’m an expert at my job. I’ve encountered every possible scenario, and I’ve heard almost every excuse that is to be heard. The excuses that I haven’t heard are beyond credulity, so in short: you’re not going to be able to be able to pull a fast one on me. This doesn’t stop people from trying, though.
Here are a few calls that I've received just today that illustrate this annoying tendency:
Caller: I just don’t know what to do. This is the first time that this has happened to me. I’ve never gotten a ticket before in my life.
Sure as fuck could’ve fooled me. Here’s what the computer screen in front of me said at the time. The names have been changed to protect the guilty as Hell:
Linda Marie Applebee (pseudonym for caller):
OFFENSE: SPEEDING
OFFENSE: NO DRIVERS LICENCE
OFFENSE: FAIL TO CONTROL SPEED
OFFENSE: FAILURE TO MAINTAIN FINANCIAL RESPONSIBILITY
OFFENSE: VIOLATE PROMISE TO APPEAR
OFFENSE: VIOLATE PROMISE TO APPEAR
OFFENSE: VIOLATE PROMISE TO APPEAR
****************
Caller: Yes I need to change my court date.
Me: I’m sorry to tell you this (This was a lie, I admit), mam, but your ticket has turned into a warrant.
Caller: WHAT?! I called up there ten times in the past 2 weeks and the clerks told me to keep calling back asking for a reset and now it’s a warrant? This is BULLSHIT.
Dealing with an angry caller is akin to handling dynamite, but sometimes they can both be defused by an effort that is as easy as extinguishing a wick with one’s fingers. Every clerk in this office receives at least 10 calls a day requesting court date resets. There is a simple standard protocol for handling such calls, and it doesn’t include telling the caller to call back later and ask for a reset, unless the ticket is not yet on file. I had this caller’s file pulled up on my computer, and the ticket had been on record for about two months. Knowing this, I was able to reply and defuse her outrage:
Me: No they didn’t.
Moral of the story:
Don't lie to someone who knows your situation better than you do. It's hard to bluff when they can see your cards.
